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Simon Giftcard® Frequently Asked Questions
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Simon Giftcard® General FAQs - NEW
Simon Giftcard Ordering FAQs
Using a Simon Giftcard and Customer Service FAQs
What is the Simon Giftcard?

The Simon Giftcard is a prepaid or “stored value” card that can be used to purchase merchandise and services from merchants anywhere in the U.S. that accept the card, like the many retail stores and restaurants in Simon malls. The Simon Giftcard not only makes a more attractive gift than cash, but a more secure one as well, because the value can be replaced if lost or stolen ( conditions apply).

The American Express Simon Giftcard is accepted anywhere in the U.S. American Express® cards are accepted, except cruise lines and casinos.

The Simon Visa Giftcard is accepted anywhere in the U.S. that accepts Visa debit cards.

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What makes the Simon Giftcard different from other gift cards or gift certificates?

Unlike a store gift card or certificate, which will be accepted only by the retailer that issued it, Simon Giftcards are accepted by many merchants.

Your American Express Simon Giftcard can be used anywhere in the U.S. American Express cards are accepted, except cruise lines and casinos.

Your Simon Visa Giftcard can be used anywhere in the US where Visa debit cards are accepted.

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Is the Simon Giftcard a credit card?

No, the Simon Gift Card is a prepaid card that can be “loaded” for between $20 and $500 at the time of purchase. Simon Giftcards are non-reloadable.

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How much money can I put on a Simon Giftcard?

You can purchase Giftcards in any dollar amount you choose from $20 to $500.

Shipping and Purchase Fees:

First Class Mail:

  • Simon Giftcards, Premium Outlets Giftcards, Forum Shops Giftcards, Stanford Shopping Center Giftcards, or King of Prussia Gift Cards - $5.95 per card

OR

Express Shipping (Federal Express):

  • $16.95 per card for Simon Giftcards, Premium Outlets Giftcards, Forum Shops Giftcards, Stanford Shopping Center Giftcards or King of Prussia Gift Cards

Giftcard Shipping and Purchase Fees listed above apply to on-line purchases only.

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Are there shipping and handling charges if I purchase cards online?

The following shipping and handling fees apply for cards purchased on-line:

First Class Mail:

  • Simon Giftcards -$5.95 per card
  • Simon From the Heart Giftcards ( American Express) and Simon Pink Ribbon Giftcards (Visa)- $6.95 per card
OR
Express Shipping (Federal Express):
  • $16.95 per card for Simon Giftcards
  • $17.95 per card for Simon From the Heart Giftcards ( American Express) and Simon Pink Ribbon Giftcards (Visa)

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Can I give the Simon Giftcard to someone under the age of 18?

Yes, you can give the Simon Giftcard to anyone 13 years of age or older.

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How do I purchase a Simon Giftcard?

You can order Simon Giftcards by visiting www.simon.com or you can purchase at over 170 Simon Malls across the country. Please visit www.simon.com for the location of the nearest Simon Mall selling the Simon Giftcard. Simon Malls, Premium Outlet Centers®, and The Mills®, all accept cash, Visa, American Express, MasterCard and Discover for payment. For on-line purchases you can use your Visa, or MasterCard. If you would like to purchase a Simon Giftcard on-line you will need to supply the following information:

  • Your name, address, and telephone number.
  • The recipient's name, address, and telephone number.
  • Your Visa or MasterCard credit or debit card number.

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Can I get a Simon Giftcard at a Simon Mall?

Yes, over 170 Simon Malls across the country sell the Simon Giftcard. Please visit www.simon.com for the Simon Mall nearest you that is selling the Simon Giftcard.

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Can I cancel an order?

Once you complete your order, you cannot cancel it. Please be certain that you've entered the correct information before submitting your order.

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Can I buy a Simon Giftcard for myself?

Yes. A Simon Giftcard can be a useful tool for managing your own budget.

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What should I do if I am having trouble purchasing a Simon Giftcard with my Visa or MasterCard on-line?

Be sure to check the following:

  • Card Expiration Date. Make sure the expiration date on your card matches the expiration date in your issuer's system.
  • Address. The address on your Credit or Debit Card statement needs to be exactly the same as the one you enter on the order.

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How long does it take to receive a Simon Giftcard?

Your order will be processed within 48 hours, Monday through Friday. Please allow 3-5 business days for receipt through U. S. Postal Service, or faster when using express service (signature required).

Note: Cards cannot be shipped to a P.O. or APO Box.

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Is the Simon Giftcard sent to the recipient or to me?

If the total value of an on-line card order (excluding shipping and handling charges) is less than $150, the cards are sent to the recipient unless the purchaser specifically requests that the cards be sent to the purchaser. If the total value of an on-line card order (excluding shipping and handling charges) is $150 or more, the order is sent directly to the purchaser for security purposes.

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Can I send the Simon Giftcard to anyone in the United States?

The card can be delivered to anyone within the United States with the following exceptions.

American Express Simon Giftcards cannot be ordered from or shipped to Hawaii, Louisiana or Vermont.

Simon Visa Giftcards cannot be ordered from or shipped to Connecticut, Hawaii, New Hampshire, New Jersey, Rhode Island or Vermont.

We do not send Simon Giftcards to post office boxes, APO or FPO addresses, or international addresses.

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What should I do if my recipient does not receive his or her Giftcard in the mail?

If the Giftcard has not arrived at the recipient's address within 10 business days, you should call us to verify the order and confirm that the recipient address and other information that we have for your order is correct. When you call, please have your order number and the credit or debit card number that was used to order the Simon Giftcard.

  • American Express Simon Giftcards: Call us toll free at 1-800-331-5479.
  • • For Simon Visa Giftcards: Call us toll free at 1-866-300-9401.

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What if I want to buy something that costs more than the value of the Simon Giftcard?

When using your Giftcard to make a purchase that is greater than the amount on the card, tell the cashier you would like to pay the difference first and then use your card to pay the remaining balance. The value of your Giftcard can be combined with cash or check when you are making a purchase. At the option of each merchant, the value of your Giftcard may also be combined with a credit or debit card when you are making a purchase. If you don't tell the cashier or merchant and try to make a purchase for more than the amount on the Giftcard, the transaction will be declined because you don't have enough money on your Giftcard.

Note: It's important to keep track of your Giftcard balance so you do not try to make purchases for more than the amount remaining on the Giftcard. There are three ways you can keep track of your balance: Visit www.simongiftcard.com, call the toll-free number printed on the back of the Giftcard, anytime, or stop by Simon Guest Services at your nearest Simon mall and we will look up your balance.

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Can I use my Simon Giftcard at more than one merchant?

Yes, as long as there are sufficient funds remaining on the Giftcard.

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Can I add more money to the Simon Giftcard?

No, but you can order a new Giftcard at www.simon.com or visit your local Simon Mall.

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Can the Simon Giftcard be replaced if lost or stolen?

Yes. Call us to cancel the lost or stolen Giftcard as soon as you can, 24 hours a day, seven days a week. You will need to know your Giftcard number, so be sure to record it in a safe place. You may also be required to provide additional information.

For an American Express / Simon Giftcard - Call Customer Service toll-free at 1-800-331-5479. After you cancel the Giftcard, we will send you a replacement Giftcard with the remaining balance.

For a Simon Visa Giftcard – Call the applicable Customer Service toll free number from the list below. After you cancel the Giftcard, we will send you a replacement Giftcard with the remaining balance minus a $15 replacement fee.

Simon Visa Giftcard Customer Service toll-free numbers:

Giftcard number starts with 44: Call 1-888-203-9678
Giftcard number starts with 47: Call 1-866-300-9401
Giftcard number starts with 40: Call 1-866-885-6320

If you do not know the Giftcard number, please review information below for additional information.

If the Giftcard was purchased at a MALL:
If you can provide information about the purchase of the Giftcard (date and time of purchase, original card value, etc), the mall where the Giftcard was purchased may be able to assist you in locating the Giftcard Number. Please note: the mall cannot replace lost or stolen Giftcards, they can only assist you with locating the Giftcard Number. If the complete Giftcard Number is obtained, call the Customer Service Number to request a replacement.

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How long can I use the Simon Giftcard?

You can use your Simon GIftcard until the card plastic expires or the funds on the card are reduced to zero. In some cases (described below), the card plastic can be replaced on or before the expiration date if there are funds remaining on the card.

American Express / Simon Giftcards – The card plastic expires on the ‘valid thru’ date printed on the front of the card, but available funds on the card do not expire. (The ‘valid thru” date is required to process transactions at merchants that request a plastic expiration date.) If funds remain on the Card after the ‘valid thru’ date, call Customer Service toll-free at 1-800-331-5479 to obtain a free replacement card.

Simon Visa Giftcards – Simon Visa Giftcards expire on the date printed on the front of the card. Card funds expire when the card plastic expires. Prior to the expiration date, fees may reduce the balance on the card, as described below.

For Simon Visa Giftcards purchased after 8/9/10 at a Simon Mall or after 8/18/10 on-line, an inactivity fee of $2.95 will be deducted from your card balance each month if there has been no activity on your account for the preceding 12 consecutive months. If there is a balance remaining, cards can be replaced prior to the expiration date by calling Customer Service toll-free at 1-866-300-9401 for a new card. No fee applies.

For Simon Visa Giftcards purchased between 9/01/05 and 8/09/10 (8/18/10 online), a monthly administrative fee of either $2.50 or $2.95 (please refer to the back of the card or the card’s terms and conditions) will be deducted from your balance beginning in the thirteenth month from the month of card purchase. New York residents only: No monthly administrative fee will be imposed at any time prior to the thirteenth consecutive month of non use. After thirteen months of non use, unless and until the card is used, a monthly administrative fee of $2.50 or $2.95 (please refer to the back of the card or the card’s terms and conditions) will apply.

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What happens when I spend all the funds on my Simon Giftcard?

Your Giftcard will no longer be accepted as a form of payment.

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Why do I sometimes have problems spending my Giftcard at restaurants, hair and nail salons, when I have enough money left on my Giftcard to cover the bill for food / service?

It's customary for restaurants and some other service-oriented merchants to factor in an additional 20% to cover any tip you may leave on the Giftcard. If your total bill, after adding in the additional 20%, exceeds the amount on the Giftcard, it will be declined. You should ensure that your Giftcard has an available balance that is 20% greater than your total bill.

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Why do I sometimes have problems using my Simon Giftcard at pay at the pump at gasoline stations?

Always pay inside and tell the operator how much you want taken from your card. When you pay at the pump $75 is automatically deducted from your card, until the actual transaction posts (typically within three business days). If you have less than $75 on your card, your transaction will be declined at the pump.

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What happens if I need to return something I purchased with my Simon Giftcard?

Keep your Giftcard in case you need to return merchandise for credit. Merchandise return and refund policies vary by merchant. If a credit is issued to the cardholder, the credit may not be added to the available funds for up to seven business days. Check your balance regularly at www.simongiftcard.com to determine when your card has been credited for the return.

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How will I know the original value of my Giftcard?

We provide a card carrier sleeve with purchase date and original value. You can also go to www.simongiftcard.com to check purchase date and value.

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How can I check the balance on my Simon Giftcard?

There are three ways you can keep track of your balance: Visit www.simon.com/giftcard; call the toll-free number located on the back of the card to make automated balance inquiries; or stop by the Simon Guest Services at your nearest Simon mall. Information is available on-line or through the toll-free telephone number anytime, 24 hours a day.

For the American Express / Simon Giftcard - Make sure you have the 15-digit card number and the 4-digit security code located on the front of the card.

For the Simon Visa Giftcard – Make sure you have the 16-digit card number and the 3 digit security code located on the back of the card.

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Why do I need to keep track of my balance? Can't the store tell like they can on retailer gift cards?

The Simon Giftcard is processed through the Visa network, and much like a credit or debit card, retailers do not have access to see the remaining balance on your card.

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What is the difference between "Activation" and "Registration"?

If your Giftcard was purchased on-line, it has already been registered, and needs to be activated before it can be used.

If your Giftcard was purchased at a Simon mall, it has already been activated. If you wish to make purchases on-line, you will need to register your card. Many web sites employ address verification, for security purposes.

Registration is not required for retail purchases.

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Can I activate my Giftcard on-line?

Yes. Once you receive a Simon Giftcard you can visit www.simon.com /giftcard to activate your card. You’ll need 3 things to activate your card on-line:

For the American Express / Simon Giftcard:
  • 15-digit Card Number.
  • 4-digit Security code located on the front of the Giftcard.
  • Home telephone of the card recipient.

If you are having trouble activating your card on-line or you do not know the home telephone entered by the card purchaser, please contact Giftcard Services at 1-800-331-5479 anytime, 24 hours a day.

For the Simon Visa Giftcard:
  • 16-digit Card Number.
  • 3-digit Security code located on the back of the Giftcard.
  • Home telephone of the card recipient.

If you are having trouble activating your card on-line or you do not know the home telephone entered by the card purchaser, please contact the toll free number on the back of the card anytime, 24 hours a day.

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Can I register my Giftcard?
For the American Express / Simon Giftcard:

Yes. Once you receive a Simon Giftcard you can call 1-800-331-5479 to register the card. You need 3 things to register your card over the phone.

  • Your personal information – name, address, email, etc.
  • 15-digit Card Number.
  • 4-digit Security code located on the front of the Giftcard.

If you are having trouble registering your card on-line please contact Giftcard Services at the toll-free number, printed on the back of the Giftcard, 24 hours a day.

For the Simon Visa Giftcard

Yes. Once you receive a Simon Giftcard you can register the card at www.simongiftcard, com or call the number on the back of the card to register the card. You’ll need 3 things to register your card on-line or via the phone.

  • Your personal information – name, address, email, etc.
  • 16-digit Card Number.
  • Security code on the back of the Giftcard.

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Why should I register my Giftcard for Internet Purchases?

Internet, mail and telephone order merchants often require that personal information, including name, address, telephone number and email address, of the Giftcard owner be verified with the card-issuing bank. If you wish to make internet, mail or telephone order purchases, you will need to go to www.simongiftcard.com to register your Giftcard prior to making an internet, mail or telephone order purchase.

This is important because internet, mail and telephone order purchases are subject to the merchant's security policy governing the acceptance of bank cards. What this means is that many merchants won't complete an internet, mail or telephone transaction if the data provided by the purchaser does not match with the information that the Bank has on file about the cardholder. Unless you register your Card in advance, there will be no way an internet, mail or telephone order merchant can confirm your identity. Without such confirmation, the merchant might decline your purchase even if there are sufficient funds on the card.

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My internet purchase was declined even though there was a sufficient balance - but my Giftcard was still debited. Why?

If you had sufficient funds on the Giftcard when the purchase was attempted, then the debit is a temporary debit. Your Giftcard will be reimbursed for the amount debited within 5-7 days. The debit occurs because even though our Giftcard system had approved the purchase, the merchant subsequently declined to complete the transaction under its security policies. (This probably occurred because you had not registered your Giftcard in advance. See previous question above.) Once a purchase transaction is approved by the Giftcard system, the funds are debited - and can only be replaced later, when the data indicating that no purchase was completed is received. Please note that Simon Mall Property Group,U.S. Bank®, MetaBank, Bank of America, Visa, and their affiliates, employees, and agents have no control over merchant's security policies and cannot reverse or overrule a decline based on the merchant's security policies.

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What issues the Simon Giftcard?

American Express/Simon Giftcards are issued by American Express Prepaid Card Management Corporation.

Simon Visa Giftcards are issued by one of the following financial institutions. U.S. Bank National Association, MetaBank, or Bank of America. To determine the issuing bank, please refer to the back of the Giftcard or review the Terms and Conditions that accompany the Giftcard.

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What is Express Overnight shipping of the Simon Giftcard?

If you order before 2:30pm Eastern time you can have a non-personalized Simon Giftcard delivered via FedEx the day after you order (some restrictions apply). Orders received after 2:30pm Eastern will be shipped within 2 days (signature required).

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Can I personalize my Simon Giftcard and have it delivered the next day?

Simon Giftcards shipped via FedEx for next day delivery come with "SIMON MALLS -- GIFTCARD CUSTOMER" embossed on the card. If you would like to personalize a giftcard or Simon Giftaccount please click here, note that next day delivery is not available for personalized cards.

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How will the Simon Giftcard recipient know its from me?

During the order process you will have the opportunity to complete a greeting letter that will accompany the Simon Giftcard.

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