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Simon Giftaccount® Frequently Asked Questions
View the Simon Giftcard® Frequently Asked Questions
We're sorry, Simon Giftaccounts are no longer available for purchase.

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Simon Giftaccount® General FAQs

What is the Simon Giftaccount?
What makes the Simon Giftaccount different from other gift cards or gift certificates?
Is the Simon Giftaccount a credit card?
How much money can I put on a Simon Visa Giftaccount?
Can I give the Simon Giftaccount to someone under the age of 18?

Simon Giftaccount Ordering FAQs

How do I purchase a Simon Giftaccount?
Can I get a Simon Giftaccount at a Simon Mall?
Can I cancel an order?
Can I buy a Simon Giftaccount for myself?
What should I do if I am having trouble purchasing a Simon Giftaccount with my Visa® or MasterCard® online?
How long does it take to receive a Simon Giftaccount?
Is the Simon Giftaccount sent to the recipient or to me?
Can I send the Simon Giftaccount to anyone in the United States?
What should I do if my recipient does not receive his or her Giftaccount?
Will the Simon Giftaccount Purchase and Pick up notification be sent to my email inbox?

Using a Simon Giftaccount and Customer Service FAQs

Can I convert my Simon Giftaccount to a Simon Giftcard?
How can I use all of the balance of my Simon Giftaccount?
What if I want to buy something that costs more than the value of the Simon Giftaccount?
Can I use my Simon Giftaccount at more than one merchant?
Can I add more money to the Simon Giftaccount?
Can the Simon Giftaccount be replaced if lost or stolen?
How long can I use the Simon Giftaccount?
What happens when I spend all the funds on my Simon Giftaccount?
What happens if I need to return something I purchased with my Simon Giftaccount?
How will I know the original value of my Giftaccount?
How can I check the balance on my Simon Giftaccount?
Why do I need to keep track of my balance? Can't the store tell just like they can on retailer gift cards?
Can I use my Simon Giftaccount to make on-line purchases on the internet?
What financial institution issues the Simon Giftaccount?

Simon Giftaccount® General FAQs

What is the Simon Giftaccount?

The Simon Giftaccount is a prepaid Visa® virtual account that can only be used for Internet and mail order/telephone order purchases. No plastic gift card is issued, only a printable reference card containing: 1) the Visa account number, 2) account expiration date and 3) card verification value 2. This information allows the gift account to be used anywhere Visa debit is accepted online, by mail or telephone order.


The Simon Giftaccount is designed to save gift givers time and money by reducing the time it takes for their gift to arrive. A notification and activation link is sent to the recipient via email. Delivery times may vary - but usually within 24 hours.

What makes the Simon Giftaccount different from other gift cards or gift certificates?

Your Simon Giftaccount can only be used for Internet and mail order/telephone order purchases. Unlike a store gift card or certificate which limits you to purchases only at that store, the Simon Giftaccount can be used to make purchases at many retailers.


Since no plastic gift card is issued you can send and receive the Simon Giftaccount almost instantly.

Is the Simon Giftaccount a credit card?

No, the Giftaccount is a prepaid Visa virtual account with the value of any amount you select between $20 and $500.

How much money can I put on a Simon Visa Giftaccount?

You can purchase Giftaccounts in any dollar amount you choose from $20 to $500.
There is a $2.00 Purchase Fee for each Simon Giftaccount purchased.

Can I give the Simon Giftaccount to someone under the age of 18?

Yes, you can give the Simon Giftaccount to anyone 13 years of age or older.


Simon Giftaccount Ordering FAQs

How do I purchase a Simon Giftaccount?

You can order Simon Giftaccounts by visiting www.simongiftaccount.com. You can use your Visa or MasterCard and will need to supply the following information:

  1. Your name, address, and telephone number.

  2. Name, address, telephone number, and email address of the Recipient.

  3. Your Visa or MasterCard credit or debit card number.

Can I get a Simon Giftaccount at a Simon Mall?

Simon Giftaccounts are available exclusively online.

Can I cancel an order?

Once you complete your order, you cannot cancel it. Please be certain that you've entered the correct information before submitting your order.

Can I buy a Simon Giftaccount for myself?

Yes. A Simon Giftaccount can be a useful tool for managing your own budget, and making purchases online.

What should I do if I am having trouble purchasing a Simon Giftaccount with my Visa or MasterCard online?

Be sure to check the following:

  1. Card Expiration Date. Make sure the expiration date on your card matches the expiration date in your issuer's system.

  2. Address. The address on your Credit or Debit Card statement needs to be exactly the same as the one you enter when placing your order.

How long does it take to receive a Simon Giftaccount?

Simon Giftaccounts are sent as soon as we have received approval of the charge to your credit or debit card. Most charges are approved within 24 hours, so most Giftaccounts are delivered within that time frame. However, delays can occur if there is a question about your payment card. If there is a question, it may take us one or more business days to complete the transaction. We will contact you if we need additional information.

Is the Simon Giftaccount sent to the recipient or to me?

Accounts are activated and linked under the recipient email address so if a purchaser uses their own address, the recipient won't have access without their email address and unique password.

Can I send the Simon Giftaccount to anyone in the United States?

Yes, the card can be delivered to anyone within the United States with a valid email address.

What should I do if my recipient does not receive his or her Giftaccount?

If the Giftaccount has not arrived at the recipient's email address within 10 business days, please Confirm that the email address and recipient information you provided is correct. You can check the confirmation email you received after your Simon Giftaccount purchase or you can go to www.simongiftaccount.com, then click on order history to login and verify the order information and the recipient’s email address. If after 30 days, your recipient has not picked up their gift account; your order will automatically be refunded to the funding source you used to make the purchase and you will be notified that the refund was processed.

Will the Simon Giftaccount Purchase and Pick up notification be sent to my email inbox?

Simon makes every attempt to deliver your Simon Giftaccount notifications to your email inbox. However, sometimes an email may be routed by your email program or Internet Service Provider to your "junk" or "bulk" email boxes. Please be sure check these boxes for Simon Giftaccount email notification(s).

Using a Simon Giftaccount and Customer Service FAQs

Can I convert my Simon Giftaccount to a Simon Giftcard?

Yes. Upon pickup of any Simon Giftaccount, you may choose to convert your Simon Giftaccount to a Simon Giftcard®. Additionally, you can convert your gift account to a gift card at any time when you login to the “My Accounts” section on simongiftaccount.com. There is a $5.95 shipping and purchase fee that will be deducted from your remaining Simon Giftaccount account balance. Upon completion of the conversion, you will be sent a plastic Simon Giftcard that can be used at any Simon Mall or anywhere Visa debit is accepted.

How can I use all of the balance of my Simon Giftaccount?

Many online merchants allow you to use more than one form of payment. Check with the merchant to see if they offer this service. Additionally, many online stores that sell MP3, cell phone ringtones, or other online only products will allow you to use the remaining balance in your gift account.

What if I want to buy something that costs more than the value of the Simon Giftaccount?

When using your Giftaccount to make a purchase that is greater than the amount on the account, you will need to split the purchase total between your Simon Giftaccount and another payment type.

Note: It's important to keep track of your Giftaccount balance so you do not try to make purchases for more than the amount remaining on Giftaccount. You can find your gif account balance by visiting the “My Accounts” section at www.simongiftaccount.com

Can I use my Simon Giftaccount at more than one merchant?

Yes, as long as there are sufficient funds remaining in the Giftaccount.

Can I add more money to the Simon Giftaccount?

No, but you can order a new Giftaccount at www.simongiftaccount.com.

Can the Simon Giftaccount be replaced if lost or stolen?

Call Customer Service toll-free at to cancel the Giftaccount as soon as you can, 24 hours a day, seven days a week. You will need to know your Giftaccount number, so be sure to record it in a safe place. You may also be required to provide additional information. After you cancel the Giftaccount, we will give you a replacement gift account with the remaining balance minus a $5 replacement fee.

How long can I use the Simon Giftaccount?

Your Giftaccount expires on the date on the reference card available in your My Accounts section of www.simongiftaccount.com. An administrative fee of $2.50 per month will be deducted from your balance beginning in the thirteenth month from the month of the card purchase for any cards purchased 9/1/2005 or thereafter. New York Residents Only: No monthly service fee will be imposed at any time prior to the thirteenth consecutive month of non-use. Each month thereafter, unless and until the card is used, a fee of $2.50/month will apply until the card expires.

What happens when I spend all the funds on my Simon Giftaccount?

Your Giftaccount will no longer be accepted as a form of payment.

What happens if I need to return something I purchased with my Simon Giftaccount?

Keep your Simon Giftaccount information in case you need to return merchandise for credit. Merchandise return and refund policies vary by merchant. If a credit is issued to the cardholder, the credit may not be added to the available funds for up to seven business days. Check your balance regularly at www.simongiftaccount.com to determine when your card has been credited for the return.

How will I know the original value of my Giftaccount?

There is a reference page available in your My Accounts section of www.simongiftaccount.com.

How can I check the balance on my Simon Visa Giftaccount?

You can check your Simon Giftaccount balance at www.simongiftaccount.com

Why do I need to keep track of my balance? Can't the store tell like they can on retailer gift cards?

The Simon Giftaccount is processed through the Visa® network, and much like a credit or debit card, retailers do not have access to see the remaining balance on your card.

Can I use my Simon Giftaccount to make on-line purchases on the internet?

The Simon Giftaccount is a Visa virtual account that can only be used for Internet and mail order/telephone order purchases with merchants who accept Visa as a form of payment. Your Simon Giftaccount is available for use as soon as you retrieve and activate your new account.

What financial institution issues the Simon Giftaccount?

Simon Giftaccounts are issued MetaBank.