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Simon Giftaccount® General FAQs
Simon Giftaccount Ordering FAQs
Using a Simon Giftaccount and Customer Service FAQs
What is the Simon Giftaccount?
The Simon Giftaccount is a prepaid Visa® virtual account that can only be used for
Internet and mail order/telephone order purchases. No plastic gift card is issued,
only a printable reference card containing: 1) the Visa account number, 2) account
expiration date and 3) card verification value 2. This information allows the gift
account to be used anywhere Visa debit is accepted online, by mail or telephone
The Simon Giftaccount is designed to save gift givers time and money by reducing
the time it takes for their gift to arrive. A notification and activation link is
sent to the recipient via email. Delivery times may vary - but usually within 24
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Your Simon Giftaccount can only be used for Internet and mail order/telephone order
purchases. Unlike a store gift card or certificate which limits you to purchases
only at that store, the Simon Giftaccount can be used to make purchases at many
Since no plastic gift card is issued you can send and receive the Simon Giftaccount
No, the Giftaccount is a prepaid Visa virtual account with the value of any amount
you select between $20 and $500.
You can purchase Giftaccounts in any dollar amount you choose from $20 to $500.
There is a $2.00 Purchase Fee for each Simon Giftaccount purchased.
Yes, you can give the Simon Giftaccount to anyone 13 years of age or older.
You can order Simon Giftaccounts by visiting www.simongiftaccount.com. You can use
your Visa or MasterCard and will need to supply the following information:
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Simon Giftaccounts are available exclusively online.
Once you complete your order, you cannot cancel it. Please be certain that you've
entered the correct information before submitting your order.
Yes. A Simon Giftaccount can be a useful tool for managing your own budget, and
making purchases online.
Be sure to check the following:
Simon Giftaccounts are sent as soon as we have received approval of the charge to
your credit or debit card. Most charges are approved within 24 hours, so most Giftaccounts
are delivered within that time frame. However, delays can occur if there is a question
about your payment card. If there is a question, it may take us one or more business
days to complete the transaction. We will contact you if we need additional information.
Accounts are activated and linked under the recipient email address so if a purchaser
uses their own address, the recipient won't have access without their email address
and unique password.
Yes, the card can be delivered to anyone within the United States with a valid email
If the Giftaccount has not arrived at the recipient's email address within 10 business
days, please Confirm that the email address and recipient information you provided
is correct. You can check the confirmation email you received after your Simon Giftaccount
purchase or you can go to www.simongiftaccount.com, then click on order history
to login and verify the order information and the recipient’s email address. If
after 30 days, your recipient has not picked up their gift account; your order will
automatically be refunded to the funding source you used to make the purchase and
you will be notified that the refund was processed.
Simon makes every attempt to deliver your Simon Giftaccount notifications to your
email inbox. However, sometimes an email may be routed by your email program or
Internet Service Provider to your "junk" or "bulk" email boxes. Please be sure check
these boxes for Simon Giftaccount email notification(s).
Using a Simon Giftaccount and Customer Service FAQs
Yes. Upon pickup of any Simon Giftaccount, you may choose to convert your Simon
Giftaccount to a Simon Giftcard®. Additionally, you can convert your gift account
to a gift card at any time when you login to the “My Accounts” section on simongiftaccount.com.
There is a $5.95 shipping and purchase fee that will be deducted from your remaining
Simon Giftaccount account balance. Upon completion of the conversion, you will be
sent a plastic Simon Giftcard that can be used at any Simon Mall or anywhere Visa
debit is accepted.
Many online merchants allow you to use more than one form of payment. Check with
the merchant to see if they offer this service. Additionally, many online stores
that sell MP3, cell phone ringtones, or other online only products will allow you
to use the remaining balance in your gift account.
When using your Giftaccount to make a purchase that is greater than the amount on
the account, you will need to split the purchase total between your Simon Giftaccount
and another payment type.
Note: It's important to keep track of your Giftaccount balance so you do not try
to make purchases for more than the amount remaining on Giftaccount. You can find
your gif account balance by visiting the “My Accounts” section at
Yes, as long as there are sufficient funds remaining in the Giftaccount.
No, but you can order a new Giftaccount at www.simongiftaccount.com.
Call Customer Service toll-free at
to cancel the Giftaccount as soon as you can, 24 hours a day, seven days a week.
You will need to know your Giftaccount number, so be sure to record it in a safe
place. You may also be required to provide additional information. After you cancel
the Giftaccount, we will give you a replacement gift account with the remaining
balance minus a $5 replacement fee.
Your Giftaccount expires on the date on the reference card available in your My
Accounts section of www.simongiftaccount.com. An administrative fee of $2.50 per
month will be deducted from your balance beginning in the thirteenth month from
the month of the card purchase for any cards purchased 9/1/2005 or thereafter. New
York Residents Only: No monthly service fee will be imposed at any time
prior to the thirteenth consecutive month of non-use. Each month thereafter, unless
and until the card is used, a fee of $2.50/month will apply until the card expires.
Your Giftaccount will no longer be accepted as a form of payment.
Keep your Simon Giftaccount information in case you need to return merchandise for
credit. Merchandise return and refund policies vary by merchant. If a credit is
issued to the cardholder, the credit may not be added to the available funds for
up to seven business days. Check your balance regularly at
www.simongiftaccount.com to determine when your card has been credited for
There is a reference page available in your My Accounts section of www.simongiftaccount.com.
You can check your Simon Giftaccount balance at www.simongiftaccount.com
The Simon Giftaccount is processed through the Visa® network, and much like a credit
or debit card, retailers do not have access to see the remaining balance on your
The Simon Giftaccount is a Visa virtual account that can only be used for Internet
and mail order/telephone order purchases with merchants who accept Visa as a form
of payment. Your Simon Giftaccount is available for use as soon as you retrieve
and activate your new account.
Simon Giftaccounts are issued MetaBank.